What this involves
Winning a new customer or supplier is expensive. Keeping one you already have is not, which is why the relationships you already hold are usually the most underused part of a growth plan.
We look at how your business currently manages customer and supplier relationships, from the first interaction through to renewal or repeat purchase, and find where good relationships are being left to chance rather than managed deliberately.
On the supplier side, that often means renegotiating terms, consolidating where it makes sense, and building the kind of relationship that gets you priority when things get tight, not just a lower price on a good day.
What this includes
- Customer retention and repeat-business review
- Account management process design for key customers
- Supplier relationship review, terms, dependency and leverage
- Complaint and feedback handling review
- A practical plan for the relationships that matter most to your revenue
How it works
Free call
We learn which market you want to enter and why.
Market and route review
We compare entry routes, partners and legal structures.
Set-up
We prepare documents and manage registrations and licences.
Launch support
We support your first months in the new market.
Related work under Business Expansion
Choose your package
- Customer relationship strategy
- Supplier engagement support
Frequently asked questions
Software can be part of it, but the work is about the process and the relationship, not just picking a tool. We will tell you honestly if the gap is your process, not your software.
We prepare the analysis and the strategy, terms benchmarking, leverage points and negotiation priorities. You or your team lead the actual conversation, with our recommendations in hand.
Sales & Marketing focuses on winning new customers. This service focuses on keeping and growing the value of relationships you already have, on both the customer and supplier side.